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At CareAce, we strive to gain a better understanding of not only smartphones and tablets, but also are users and their behaviors. This week we were curious as to how often our readers upgraded or switched to a new phone. By locking customers into a 2-year contract, carriers have created a de jure, 2 year life cycle for phones, but in reality people often switch phones more often. Whether you lose, break, or just plain want a new phone, we often find ourselves looking for a phone before our 2-year contracts are over. Our survey results...

When the Samsung Galaxy Note made its first appearance at IFA Berlin, we were excited and surprised to see it’s new 5.3 inch display form factor appearing alongside its siblings the 7.7 and 10.1 inch tablets. The Galaxy Note isn’t a run of the mill phone that has just had an increase in display size: the Note’s 5.3-inch display is the first of its kind–a HD Super AMOLED display with a full 1280 x 800 resolution, the same resolution as the Galaxy Tab 10.1. The newfangled display also integrates a Wacom digitizer...

I can say that I’ve been more than satisfied with my Samsung smartphone experiences and it seems like North American Android user’s seem to agree. A recent ChangeWave Research report surveyed smartphone users across North America in an effort to measure customer satisfaction among various smartphone manufacturers. Now before you start becoming alarmed that Samsung has a mere 47% customer satisfaction rating, this is a measure of customers who say they are very satisfied with their current smartphone. Apple’s zealous...

I remember when Android 1.5, Cupcake brought the soft keyboard to my G1 and from that day on I stopped using hardware keyboards for I knew that eventually, there would be one soft-keyboard to rule them all. According to our users, that one keyboard is none other than Swype. This month we polled our readers on which of the top 4 keyboards on the Android Market and the 3 installed on Samsung smartphones was their favorite. Among our users, Swype was crowned the most popular with 31.58% of the vote. Swype is still in its beta stage and...

Compared to Samsung’s flagship Android devices, the Focus S release was considerably more low key, which led us to wonder how this affected our user’s knowledge and opinion of the device and its latest operating system. The week before, we conducted a field survey at our local AT&T store to find out how the Focus S was fairing against its competitors and to our surprise, it was doing quite well. We found that the WP7 platform as a whole was competing well against Android and iOS and that the Focus S was outselling its...

The Samsung Galaxy lines of phones and tablets has made their mark as some of the most popular Android devices to date, with the Galaxy S II selling over 10 million units in about 5 months. We knew that everyone was in love with the Galaxy device hardware, so in this weeks survey we turned to what Samsung had to offer in terms of software on their  devices. In this months survey we asked our users to choose which three pre-isntalled Samsung Galaxy applications were their favorites. As can be seen above, exactly 3 apps made it past 30...

Last January we celebrated our 3 year anniversary with a user appreciation giveaway/survey where we asked a series of smartphone usage questions, with one lucky participant walking away with a Samsung Galaxy Tab 7. Survey results from January 2011 As we hit Q4 of 2011 and await the next wave of 4.5th generation Android Phones, we thought we would revisit which 3 features are were most important to our users. As you can see in the bar graph above, Email and Web browsing both topped the list, with navigation and multimedia neck-and-neck...