Exactly two weeks has past, and Samsung has promptly delivered the revised patch as previously mentioned. CareAce.net had gone through the entire installation process. We are now playing the waiting game (for problems to emerge) while testing the device for faulty behavior that had showed up after installing the initial patch.
Click below for Installation Process of the Samsung Epix’s revised patch Microsoft Myphone, orÂ PIM Backup. You should be able to complete the entire process in 10 to 15 minutes.
Tests performed (started 5/19/09 4:37pm PST):
- Calling out: No freezing so far.
- Incoming call: It has came through; none went into voicemail
We will continue testing the device and posting its results here. Check back for more updates. Feel free to let us know how the update worked for you!
Outrage is a choice word for the effects of the FOTA update provided by AT&T that weâ€™d initially addressed. While the intentions were genuinely helpful, the patch did cost more problems for some users. The most apparent behavoir includes the device freezes randomly when trying to dial. It is however notable that the problem (both SLOG DUMP and the effects after patch) does not apply to all Samsung Epix users.
AT&T has planned to release a revised patch in about two weeks, so if you’re experiencing frustration with the problem, help is under way.
AT&T Epix users have been experiencing an bugging error with the message “This is forced SLOG DUMP”. The no-fun part is the constant need to perform soft-resets and at times even hard-resets, causing a great level of inconvenience to the users’ experiences. Since the discussion first started back in May of 2008, and 341 discussion threads later, the problem has finally been resolved.
What does it look like?
The problem seems to be triggered when the device attempts to execute certain command and was met with a fatal error which can be backtracked to the device’s radioÂ ROM. This happens to a large proportion of the Samsung Epix user and the statistics (from discussion) does indicate the possibility that the majority of problematic devices are location based. As some of the forum users have pointed out, this problem can be traced to a log file created under My Device > Temp following the occurence of the error message.
Many people have tried different ways to create a work around for the problem. Some of them includes:
- Download previous notification patch
- Soft-reset the device on a regular basis (there were free application available to perform this automatically)
Neither had resolved the problem on a permanent basis. And one can only perform this many soft resets or hard resets before frustration begin sink in.
The Solution from AT&T
Ultimately it was always up to Samsung and AT&T to develop and release a patch to amend this ROM-related issue. Fortunately, there always seemed to be a consistent conversation between the representatives of either company and concerning consumers. From there, data were collected, information gained, knowledge produced and finally a patch is made available and released! Here is a statement from AT&T’s Forum Caretaker on the Forum’s thread concerning the issue:
A fix is now available for the Samsung EPIX Slog Dump issue.Â An AT&T Care Representative can send the patch directly to your phone.Â The update will take approximately 5 minutes to install.Â This process will not involve a hard reset of your device, but please ensure all important data is backed up prior to calling for the update.Â Please call 800-331-0500 for this software update.Â Thank you!
So what happens when you call them?
The AT&T consumer-service-representative (CSR) that you will be talking to will have the ability to push the patch throughto you using Firmware-Over-The-Air (FOTA). This process of receiving the patch may vary from a couple of minutes to several hours. If it does go beyond reasonable time of wait (e.g. more than a day), do call up AT&T and let them know. Once you have received the patch, installation is a breeze and can be performed in under 5 minutes. The indication that your firmware has been updated is the change of version to UCIB3, if not you may go through the following step to make sure its updated:
- Verify your firmware version. Version UCIB3 means you’ve already installed it.
- Go to Start > Settings > System tab > Windows Update.
- If you haven’t setup the Windows Update app, follow these steps.
- If you have, skip to step 5 a. When prompted to view a privacy statement, tap Next. b. From the dropdown list, select Manual. c. Tap Next. d. Tap Finish.
- Tap Check Now.
- It is required to excute hard reset.(important)
This was an epic experience for the group of Samsung Epix users experiencing this issue, with their needs finally addressed despite a 11-month wait. The lesson that we can all take away from this is that your voice does count. If you are experiencing an issue with your device, do try to contact relevant parties and make your problem known. Who knows, your issue might be simpler and your wait may be much shorter. A breathe of relief for the AT&T Samsung Epix users now. 🙂